Connecting Klarna on Clarisights

Klarna's price comparison service (PriceRunner) lets merchants list their products and pay for the clicks those listings receive. Connecting Klarna to Clarisights imports your daily merchant click and cost data, broken down by market and product category and split into normal and sponsored placements, so you can analyze Klarna clicks and spend side by side with your other paid channels.

At a glance

Authentication	Klarna API token (entered once in Clarisights)
Permissions needed	An API token with access to your merchant click and cost reporting
Account discovery	Automatic: the merchant linked to the token is detected and added as one account
Data freshness	Daily (once per day)
Lookback window	30 days on each scheduled run
Backfill on connect	Last 30 days, on the first scheduled run after you connect
Timezone	UTC
Currency	Merchant currency reported by Klarna; defaults to EUR if missing
Levels supported	Account (Merchant) · Campaign (optional label you set) · Ad Group (Market) · Ad (Product Category)
Limited rollout	No

Prerequisites

• An active Klarna merchant account on Klarna's price comparison service with click and cost reporting

• A Klarna API token for that merchant. If you do not have one, contact your Klarna account manager

• Access to the Clarisights Integrations page

Steps to Connect

Step 1: Get your Klarna API token

Obtain the API token for the merchant you want to bring into Clarisights. Each token gives access to one merchant. If you are not sure where to find it, contact your Klarna account manager.

Step 2: Open Klarna in Clarisights

In Clarisights, click the Integrations icon in the left sidebar. Search for Klarna (or click See All under Set up new connection), then click + Connect on the Klarna card.

Step 3: Enter your API token

In the Connect Klarna window, paste your token into the API Token field and click Connect. Clarisights checks the token with Klarna and adds the merchant it belongs to as an account.

⚠ “Invalid token. Please verify your API credentials.” → Klarna rejected the token. Check that you copied the full token with no extra spaces, and that it has not been revoked. If it still fails, ask your Klarna account manager for a new token.

⚠ “Klarna API is unavailable (HTTP …). Please try again later.” → Klarna's API returned an error while Clarisights was checking the token. Wait a few minutes and try again. If the error persists, contact support.

⚠ “Klarna token is valid but returned no merchant account. Please verify the token has access to merchant data and try again.” → The token works, but Klarna did not return a merchant for it. Confirm with your Klarna account manager that the token is linked to your merchant's click and cost reporting. Nothing is saved in Clarisights when this happens, so you can retry with a different token.

Step 4: Set a campaign name (optional)

Klarna does not have campaigns, so once the token is accepted the window shows an optional Campaign Name field. Whatever you enter here is used as the Campaign for all Klarna data in Clarisights (for example Always On). Click Save Campaign to keep it, or Skip to leave it blank. If you skip, your Klarna data is grouped under a default “Non-Attributed” campaign.

Verify the connection

• Go to Integrations → Klarna. Your merchant should appear on the Klarna Accounts page with its Account Name and Account ID, under the user who connected it.

• First data appears within about 24 hours (Klarna data syncs once per day on a 30-day lookback).

• Quick start: create a new report, add Klarna as the data source, and add Account · Ad Group · Ad · Normal Clicks · Normal Spend · Sponsored Clicks · Sponsored Spend.

Data available

Hierarchy

How Klarna's reporting maps to the standard Clarisights levels:

Native level (Klarna)	Clarisights level
Merchant	Account
None (the optional campaign name you set when connecting)	Campaign
Market	Ad Group
Product Category	Ad

Dimensions

Dimension	Level	Description
Account / Account ID	Account	Merchant name and merchant ID
Campaign	Campaign	The campaign name you set when connecting, or “Non-Attributed” if you skipped it
Adgroup	Ad Group	The market the data belongs to (for example DE)
Ad / Ad ID	Ad	Product category name and category ID

Metrics

Metric	Description
Normal Clicks	Clicks on your normal (non-sponsored) listings
Normal Spend	Cost of normal listing clicks, in the merchant currency
Sponsored Clicks	Clicks on your sponsored listings
Sponsored Spend	Cost of sponsored listing clicks, in the merchant currency

Data is reported per day, per product category. To see total clicks or total spend, add the normal and sponsored metrics together, for example with a custom metric.

Limitations & known constraints

• Clicks and cost only: Klarna's merchant reporting provides clicks and cost. Impressions, conversions and revenue are not available from this integration.

• No native campaigns: Klarna has no campaign level. The Campaign in Clarisights is the single name you set when connecting (or “Non-Attributed”). It applies to all Klarna data in your workspace and cannot be changed from the connect window afterwards; contact support if you need to change it.

• One merchant per token: each API token covers one merchant. A single Clarisights user can hold only one Klarna token: if the same user connects a second token, it replaces the first and the first merchant stops updating. To connect several merchants, have a different Clarisights user connect each token, or contact support.

• Market as Ad Group: the market is shown at the Ad Group level. A token normally reports a single market, so all of its rows share the same Ad Group.

• 30-day lookback per run: each daily run pulls the last 30 days. Older history is not loaded automatically; longer backfills require a manual one-off pull from support.

• UTC dates: Klarna data is stored in UTC, which may differ from your workspace timezone by a few hours around midnight.

Operating notes

• Refresh schedule: daily.

• Lookback: 30 days per run, so late corrections from Klarna within that window are picked up automatically.

• Currency conversion: the merchant currency is preserved on ingest and converted to your reporting currency by Clarisights.

• Credential rotation: if your token changes, go to Integrations → Klarna → Edit Credentials and enter the new API Token for the same merchant. Ask the user who originally connected Klarna to do this, so the existing connection is updated.

Need help?

When contacting support from the in-app messenger, please include:

• The integration name and Account ID (Integrations → Klarna)

• The exact error message or screenshot

• The step where the issue occurred

• When the issue started