Why Do I See 'No Data Available' on My Dashboards?

If every widget on your dashboard shows "No Data Available", the most common cause is that your account is not assigned to a team in Clarisights. Without team membership, your account has no data access — even if you can log in successfully.

Symptoms

• All widgets show "No Data Available"

• You can log in and see reports, but every report is empty

• Other team members can see data on the same reports

Common Cause: Not Assigned to a Team

Clarisights uses teams and data groups to control which data each user can see. If your account was recently created or your team membership was changed, you may not be part of any team yet.

How to Fix It

1. Ask your Clarisights admin to check your team membership. They can do this from Preferences > Manage Users.

2. The admin should assign you to the appropriate team and ensure the team has the correct data group attached.

3. Once assigned, refresh the page. Your data should appear immediately.

For a full guide on teams and roles, see Creating and Managing Teams and Overview of User Access Control.

Other Possible Causes

If you are on a team and still see no data, check these:

• Date range: The selected date range may have no data. Try a broader range like "Last 30 days".

• Tab or widget filters: A filter on the tab or widget may be excluding all results. Check the filter bar at the top of the tab and in each widget's settings.

• Data source not integrated: If a channel was recently added, data may not have been pulled yet. Check the lookback window for your channel.

If none of the above applies, reach out to us via the chat widget and share the report URL — we'll investigate.